Frequently Asked Questions

Welcome to our FAQ Page

Products

All
except face cream, body balm and body butter. They contain certified organic beeswax.
The organic standard prohibits Wing clipping of the queen as a method of preventing swarming.  Hygiene and hive management is also of critical importance to prevent disease and pests and Beeswax shall only be obtained from cappings removed from organic honey comb rather than from the recycling of frames.  Please read our blog as to why we use Beeswax  

We use as many organic ingredients as possible. All of our plant oils and butters are certified organic. Please refer to our product pages for more information. 

We recommend the following products. 

1. Hydrating Cleansing Oil with our Charcoal or Lemon Konjac Sponge

Ensure you double cleanse and oil is thoroughly removed with our

2. Gentle Gel Cleanser 

Once-Twice a week use a BHA salicylic exfoliating product 

3. Hydrating Toner with Rose and Cucumber (optional) 

4. Vitamin C, Hyaluronic Acid and Niacinamide Serum 

5. Antioxidant Face Lotion - our light milky face lotion is coming soon. This is an oil free product designed to help delivery moisture to oilier, acne prone skin

6. AM: Sunscreen 

6. PM: Advanced Night Serum 

No palm oil or palm oil derivatives are used in our products. Luxeluna Face and Body has been certified Palm Oil Free by POFCAP

Yes, our products are pregnancy friendly. Our essential oil selections are ok to use for those who are expecting. We also use a lower input amount as we know that strong scents can be too overwhelming!

We have checked with our suppliers that every ingredient is pregnancy friendly. 

We have not heard this happen with our products yet but this can happen for a few reasons: 

  • using too much of the product or too many products at once 
  • not using in the correct order
  • Not allowing products to absorb
  • Inadequate exfoliation 

We recommend following the instructions on our product page for the best results. 

Our serums are formulated the same way as a serum or a moisturiser. Recommended ingredients to help with the eye area are already included in our 2 serums to avoid you having to double up unnecessarily on products. 

We recommend both our Vitamin C, Hyaluronic Acid and Niacinamide Serum and our Advanced Night Serum. 

The Vitamin C, Hyaluronic Acid and Niacinamide Serum will help to plump up the skin around the eye area. 

The advanced night serum has been formulated to smooth out fine lines. So both of these are perfect. 

Use the Vitamin C serum in the morning and the Advanced Night Serum in the evening. 

This can happen if 

a) you have dry skin 

b) during the colder months

Hyaluronic Acid works but drawing moisture in from the air into the deeper layers of your skin. If you have dry skin and or during the colder months, there is less humidity/moisture in the air.  

To avoid this we recommend following the instructions and directions on the product page to ensure you add to damp skin and seal with a moisturiser. 

Returns

If you're not happy, we're not happy. 

We know that trying new skincare sometimes can be hard because you don’t know how your skin will react. But did you know that it can take approx. 4-6 weeks to get used to a new skincare regime.

If you are still not happy with Luxeluna Face and Body, we will offer a 45 day complete satisfaction guarantee from the date of your order.

Please email us at info@luxelunafacebody.com within that time if you are not satisfied with your purchase so that we can help resolve any problems.

We offer free returns on full sized products (not sample sized products). We will cover the cost of return postage for the first return in your order. Once we've received the products we'll either send you a replacement or refund you (including postage cost).

Please see our shipping and returns page for more 

Shipping

Standard shipping is FREE when you spend over $45! Under $45 will incur a small postage fee of $5.

Processing times

 Please allow 1-3 days for the creation of our products. We use only the freshest, natural ingredients and we lovingly create each product especially for you. 

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